Views:

Procedure

  1. Take screenshots of the management console, error messages, or any notification you receive from IMSVA.
  2. Create a new email message with the following information:
    • Subject line: [IMSVA 9.1 SP1] Potentially misclassified email address
    • Email body:
      • Specify the email address.
      • Explain why it is potentially misclassified.
    • Attachments:
      • Screenshots that you took in Step 1.
      • Email message(s) incorrectly identified as malicious
        Important
        Important
        Do not use the Forward command as it deletes essential information from the message header. Instead, send the message as an attachment (.msg or .eml).
  3. Send the email message to: cnc_falsepositive@trendmicro.com.