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For your Android and iOS devices, you must provide the certificate in PEM format (plain text, Base64 encoded) for the two options:
  • The company Certificate Authority (CA) certificate that is present in the Trust Store.
  • The client certificate that is signed by company's CA
The content should look like this:
-----BEGIN CERTIFICATE-----
(Base64-encoded certificate content here)
-----END CERTIFICATE-----
Format Requirements:
  • Plain text format (can be opened in a text editor)
  • Must start with -----BEGIN CERTIFICATE----- and end with -----END CERTIFICATE-----
  • The content between must be Base64 encoded
  • The certificate must include the public key
  • Do not remove or alter any line breaks
Do not provide:
  • Binary formats such as .der or binary .cer files
  • Files that contain unreadable characters or cannot be opened as plain text
Note
Note
If your current certificate is binary, you can convert it to PEM using the following commands
  • For a macOS or linux environment:
    openssl x509 -inform der -in certificate.cer -out certificate.pem
  • For a Windows environment(PowerShell, Windows 7 or later): 
    certutil -encode "C:\certificate.cer" "C:\certificate.pem"