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Yes, your credits expire when the contract term of your TrendAI™ Flex (credits) license ends. When your credits expire, you must renew your license to continue using TrendAI Vision One™.
After your last valid license expires, you eventually lose access to the TrendAI Vision One™ console:
  • 30 days before expiration, you receive a notification that your credits are about to expire.
  • On the expiration date, your license expires, and a 30-day grace period begins. During the grace period, you can access the TrendAI Vision One™ console as usual.
  • After the grace period ends, a 30-day lock period begins. During the lock period, you cannot access the TrendAI Vision One™ console via browser or API and receive no notifications, but your account remains recoverable.
  • After the lock period ends, Trend Micro purges all your account data.
To retain access to your TrendAI Vision One™ console and data, renew your TrendAI™ Flex (credits) license before the end of the lock period.