Enhanced third-party ticketing and notification options in Case Management

You’re offline. This is a read only version of the page.

Views:

December 6, 2024—Case Management now offers granular control over third-party ticketing system integration and notification settings at the individual case level.

You can configure case-specific ServiceNow ticket destinations and customize notification channels through webhooks and email, enabling bi-directional synchronization between TrendAI Vision One™ cases and external ticketing systems.

Workflow and Automation → Case Management

Table of Contents

The page you're looking for can't be found or is under maintenance

Try again later or go back to the previous page

Go back