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The following firewall exceptions apply to networks with a Service Gateway installed and cloud service extension turned on.
Important
Important
The cloud service extension reduces firewall exceptions but causes network latency.

Endpoint Security Exceptions

Service / Agent
Region
Exceptions
Endpoint Sensor Agents
  • All
  • xlogr-ec1.xdr.trendmicro.com
Zero Trust Secure Access Exceptions
Service
Region
Exceptions
Internet Access Service
  • All
  • auth.ztsa-iag.trendmicro.com
United Kingdom
  • pac.uk.ztsa-iag.trendmicro.com
  • auth.uk.ztsa-iag.trendmicro.com
Internet Access Cloud Gateway
  • All
  • proxy.ztsa-iag.trendmicro.com
  • United Kingdom
  • proxy-uk.eu.ztsa-iag.trendmicro.com
Internet Access On-Premises Gateway with Smart Protection Network: Off
  • All
  • xlogr-ec1.xdr.trendmicro.com
  • api.eu-central-1.eu.ddcloud.trendmicro.com
  • iwsh30-en.url.trendmicro.com
  • api-eu-central-1.crs.trendmicro.com
  • iwsh300-en.census.trendmicro.com
  • iwsaas30-en-f.trx.trendmicro.com
  • iwsh30-p.activeupdate.trendmicro.com
Internet Access On-Premises Gateway with Smart Protection Network: On
  • All
  • xlogr-ec1.xdr.trendmicro.com
  • api.eu-central-1.eu.ddcloud.trendmicro.com
  • ctapi.trendmicro.com
  • iwsh30-p.activeupdate.trendmicro.com
Private Access Connector
  • United Kingdom
  • agent-uk-rel.ztna.trendmicro.com
  • download-uk2-rel.ztna.trendmicro.com
  • saseztnaproduk2sagen2.blob.core.windows.net
  • saseztnaproduk2sa.blob.core.windows.net
  • sase-ztna-prod-uk2-iothub-cntevt.azure-devices.net
  • All
  • ztnaextacr.azurecr.io
  • 0.pool.ntp.org
  • 1.pool.ntp.org
  • 2.pool.ntp.org
  • 3.pool.ntp.org
Private Access Browser Access
United Kingdom
  • {Customer_Specified}.myapplications.uk2.ztna.trendmicro.com
  • {Customer_Specified}.edge.uk2.ztna.trendmicro.com
  • {Customer_Specified}.rdgw.uk2.ztna.trendmicro.com
Private Access Connector
(if not using the Trend Cloud Proxy service)
Australia
  • 20.5.69.128/28
Europe
  • 20.4.51.32/28
India
  • 20.219.254.160/28
Israel
  • 20.217.194.0/28
Japan
  • 52.140.246.128/28
Singapore
  • 52.187.118.64/28
United States
  • 20.7.52.240/28
Brazil
  • 4.228.193.144/28
MEA
  • 20.74.229.224/28
United Kingdom
20.0.229.192/28

Service Gateway Exceptions

Service
Region
Exceptions
Firmware
  • United Kingdom
  • sgi-tunneling.uk.xdr.trendmicro.com
  • sgi-iot.uk.xdr.trendmicro.com
  • api.uk.xdr.trendmicro.com
  • upload.uk.xdr.trendmicro.com
Smart Protection Network proxy: On
  • All
  • ctapi.trendmicro.com
Smart Protection Network proxy: Off
  • All
  • sg-tmsps10-en.url.trendmicro.com
  • sg-tmsps10-en-wis.trendmicro.com
  • sg-tmsps100-en-census.trendmicro.com
  • sg-tmsps100-en-domaincensus.trendmicro.com
  • grid-global.trendmicro.com
  • rest.mars.trendmicro.com
  • sg-tmsps10-en.gfrbridge.trendmicro.com
  • sg-tmsps10-p.activeupdate.trendmicro.com
Local ActiveUpdate
  • All
Refer to ActiveUpdate session of each product/agent