Views:

Restore a quarantined email message to the selected mailboxes using context menus on the Trend Vision One console.

This task is supported by the following services:
  • Cloud App Security

Procedure

  1. After locating the quarantined email message, access the context or response menu and click Restore Message.
    The Restore Message Task screen appears.
  2. Confirm the targets of the response.
  3. Select the mailboxes that this task applies to.
  4. Specify a Description for the response or event.
  5. Click Create.
  6. Click Restore Message to confirm the task.
    Trend Vision One creates the task and displays the current task status in Response Management.
  7. Monitor the task status.
    1. Go to Workflow and Automation → Response Management .
    2. (Optional) Locate the task using the Search field or by selecting Restore Message from the Action drop-down list.
    3. View the task status.
      • In progress (in_progress=GUID-A55897DB-3DEA-4F5C-B7F9-70B3D7FB9EDE=1=en-us=Low.jpg): Trend Vision One sent the command and is waiting for a response.
      • Successful (successful=GUID-1E31AD86-DE2E-48B5-85F7-7C78A3E8BB11=1=en-us=Low.jpg): The command was successfully executed.
      • Partially successful (partially_successful_icon=GUID-20230103030733.jpg): One or more commands was unsuccessful.
      • Unsuccessful (error=5cc21722-7ceb-480c-b9c2-a47d420cf1cc.jpg): An error or time-out occurred when attempting to send the command to the managing server, the agent is offline for more than 24 hours, or the command execution timed out.
      • Action taken by Cloud App Security(actionTakeByCASicon=GUID-20230103032833.jpg): The email message has already been deleted or quarantined by Cloud App Security. Go to Cloud App Security to learn more.